FAQ

How long does the delivery take?

Both standard and custom make sizes take 7-14 days to arrive your home.

Can you do custom-made size mat?

Yes we can! Not only rectangle and square, we can also make L shape, U shape, and more (except circle or shapes with curve)! Just give us the size or draft in centimeter (CM).

How do I clean the mat?

 

Daily maintenance
Vacuum regularly and you may put under the sun once a month

Something spilled on it?
Wipe off immediately with wet wipes and the marks will disappear

Deep clean
Handwash or *machine wash GENTLY with COLD water depending on your mat size. Next, hang it and will dry in 1-2 days
*Depends on the mat size and washing machine volume, gentle cycle & cold water mode is a must. Avoid frequent washing which may affect the quality of the mat.
What is the mat made of?

The top layer is made of Super Soft Short Velvet, middle layer is made of exclusive High Elastic PuffySpongeTM and the bottom layer is an anti-slip backing.

Is the mat safe for baby?

Our mats passed the European Safety Standard EN71-3 + A2, Azocolorants and Azodyes - Entry 43 OF Annex XVII To (EC) NO. 1907/2006, safe for baby and adults.

Do you ship internationally?

Yes, please contact us (through Live Chat in this website or e-mail us!) if you want to ship to country which is not in the list when you check out.

What is your return policy?

We can make a one time exchange (must be same design and specification) or refund if there is a quality issue in 30 days upon receiving your mat. Due to differences in monitors, colours of products may also appear different to those shown on the site. There is no exchange of color and size due to personal reason. Please e-mail to contact@momomijapan.com for arrangement.

Do you have a retail shop?

We only sell online at the moment, but we will be working hard to build a retail shop in the coming future.

HKD